Industry: Parking Technology 

Technology: .Net Core 

– C# 

– MVC 

– SQL Server 

About Project: The Enhanced Operational Efficiency Project is geared towards optimizing engineering resources and streamlining processes for enhanced productivity. Focused on minimizing engineering time spent on routine tasks, the project aims to involve engineering teams only when necessary through a strategic alert escalation process.

Features: 

1.Alert Escalation Process: 

• ∙Minimizes engineering involvement in routine tasks. 
• ∙Utilizes an alert escalation process to bring in engineering expertise only when required. 

2.SLA Metric Monitoring Tools: 

• ∙Provides tools for monitoring SLA metric commitments with partners and customers. 
• ∙Enables Customer Success Managers (CSMs) and Engineering teams to proactively address potential issues. 

3.Proactive Issue Resolution: 

• ∙Empowers CSMs and Engineering teams to act proactively on potential issues. 
• ∙Ensures timely responses and resolutions to maintain service commitments. 

4.Centralized API Catalog: 

• ∙Establishes a central Master API Catalog of integrations. 
• ∙Enables easy configuration for customers and partners with necessary documents for execution parameters and data consumption. 

5.Documentation Repository: 

• ∙Includes comprehensive documentation for integrations. 
• ∙Assists customers and partners in configuring execution parameters and effectively utilizing or receiving data.